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Cancellations, Returns, Refunds and Warranties

11/1/2015

Cancellations, Returns and Refunds 
 
Gator Covers LLC will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes which results in the shipment of incorrect products to the customer will also be accepted for return when the return request is placed within the time threshold describe in this document. Returns due to customer negligence are subject to shipping fees, restocking fees or refund denial. Returns and order cancellations of custom products due to customer negligence are nonrefundable. 
 
Cancellations requested within 12 hours of the time of ordered will be 100% fulfilled and shipping and restocking fees will be waived. Cancellations made after 12 hours from the time the order is placed are subject to shipping and restocking fee even if the product was offered with free shipping.  
 
You must contact Blue Gator Covers within 10 days of receipt of your package to return or receive credit for any merchandise. We will respond to your request within 2 business days.  We will provide you with a return authorization number, and your credit amount via email.  Once you receive the return authorization email, affix the return address to the package with clear packaging tape, insulate the merchandise from damage, insure your package, and ship via a traceable method (USPS is not traceable). We do not accept C.O.D. or freight collect deliveries. Refunds (less shipping costs and a 25% restocking charge) will be given when the return meets all criteria stated in this return policy. 
 
Once your return is received and inspected, your refund will be processed and a credit will be applied to the original credit card or PayPal payment. Under no circumstances will credit be given where merchandise is not returned. If the original card is not available, the refund will be given as a store credit. Please note that depending on your credit card company, it will take an additional 2-10 business days after your credit is applied for it to post to your account. If upon inspection, merchandise cannot be returned to stock, it will be returned to the original purchaser and the original credit card will be charged for the return shipping. 
 
Many items sold by Blue Gator Covers are custom manufactured specifically for each customer, and unless defective, are considered non-returnable. Please be sure that any product you purchase is suitable for your application. If you have any questions, please call us at 239-652-0916.  
 
Any returned products will have actual shipping cost deducted from the refund, including those sold with “Free Shipping”. All shipping charges will be refunded for product shipped in error or damaged.  Again, please note that the carrier is responsible for any in-transit damage. 
 
 
Blue Gator Covers reserves the right to inspect all returned product and may reduce or deny the credit if products returned do not comply with the return policy. 
 
Non-Returnable Items - Items that may not be returned include: 
 Products that have been used  Items not in new condition  Items not returned in original packaging  Packages missing original parts  Items post-marked after 10 days of the delivery date 
 Custom, semi-custom, and special order items  Closeout or discontinued items 
 
Returns Under Warranty 
Many items sold by Blue Gator Covers are under a manufacturer warranty. Warranty returns are conducted by the manufacturer. The manufacturer is solely responsible for all warranty related issues. Gator Covers LLC will facilitate the contact information for each manufacture upon customer request. 
 
CARVER INDUSTRIES PRODUCT WARRANTY INFORMATION 
The materials and workmanship in Carver products are guaranteed to be free of defects at time of manufacture. 
The length of the warranty is determined by the type of material ordered. Refer to the marine material chart below. 
Warranty coverage commences on the original date of purchase. The warranty does not cover normal wear, weather soiling, stains from environmental pollution and/or standing water, cuts from sharp objects, neglect, accident or misuse. The boat cover, PWC cover or bimini top must be properly installed, utilized and maintained. 
Carver Industries, Inc. and/or seller provide this warranty in lieu of all other warranties, expressed or implied. Carver Industries, Inc. and/or seller disclaim all liability for special, incidental or consequential damages. 
Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province. 

Warranty Claims 
Call 864-457-5820 before returning product to receive a Return Goods Authorization Number (RGA#). 

Length of Warranty by Marine Fabric 
Material Term Details 
9.25 oz Sunbrella® 10 Year Limited 
36 Months Free Repair/Replacement 37-48 Months: 50% off MSRP 49-60 Months: 40% off MSRP 61-72 Months: 30% off MSRP 73-84 Months: 20% off MSRP 
85-96 Months: 15% off MSRP 97-120 Months: 10% off MSRP 
7 oz Sun-DURA™ 7 Year Limited 
24 Months Free Repair/Replacement 25-36 Months: 50% off MSRP 37-48 Months: 30% off MSRP 49-60 Months: 20% off MSRP 61-84 Months: 10% off MSRP 
8 oz Performance Poly-Guard® 5 Year Limited 
24 Months Free Repair/Replacement 25-36 Months: 50% off MSRP 37-48 Months: 30% off MSRP 49-60 Months: 20% off MSRP 
11 oz Poly-Cotton Double Duck 3 Year Limited 
12 Months Free Repair/Replacement 13-24 Months: 50% off MSRP 25-36 Months: 25% off MSRP 
14 oz. Vinyl 5 Year Limited 
24 Months Free Repair/Replacement 25-36 Months: 50% off MSRP 37-48 Months: 30% off MSRP 49-60 Months: 20% off MSRP 
10 oz Cotton Boat Duck 1 Year Limited 
6 Months Free Repair/Replacement 7-12 Months: 50% off MSRP 
Poly-Flex 100% Marine Polyester 2 Year Limited 
6 Months Free Repair/Replacement 7-12 Months: 50% off MSRP 13-24 Months: 25% off MSRP 
Other Term Details 
Bimini Top Frames 5 Year Limited 
24 Months Free Repair/Replacement 25-36 Months: 50% off MSRP 37-48 Months: 25% off MSRP 49-60 Months: 10% off MSRP 
Accessories 1 Year Limited 12 Months Free Repair/Replacement 
Damage caused by pooled water may not be covered under these warranties. Always tie your boat cover down securely using a system such as our tie-down kit and avoid letting water or snow stand on the boat cover. Standing water and snow will degrade the cover’s water repellency and potentially cause mildew or premature leakage. To prevent this from occurring, we highly recommend the use of vented support poles, a boat cover support system, standard support poles or bows to raise any center areas so that water, snow and ice run off the cover. 
 
Carefree Major Product Limited Warranty 
THIS WARRANTY IS NOT TRANSFERABLE 
Carefree of Colorado (hereafter referred to as Carefree) warrants to the first retail Purchaser that the Carefree Product described in this manual is free of defects in material and workmanship within the terms and conditions as set forth below. Carefree's obligation under this warranty is limited to the repair or replacement, at Carefree's option, of any defective component with new or factory refurbished components. 
1. DURATION 
1.1. 
One (1) year on parts, labor and standard freight for hardware, fabric and electronics. 
1.2. 
Warranty duration is not extended by the length of time the product is not in use or the time that the purchaser is deprived the use of the product. Duration of coverage is determined by the date of the original product purchase, not the date of repairs. 
1.3. 
Some Original Equipment Manufacturers (OEM's) may offer warranties that extend beyond the duration of this warranty. For claims after one year, refer to the OEM for warranty coverage. 
2. WHAT IS COVERED UNDER THIS WARRANTY 
Defects in the manufacturer's material and workmanship of product under normal use, and which occur within the duration of the warranty period. The following components are covered only as listed: 
2.1. 
Fabrics - Free from quality defects (normal wear and fading excluded). 
2.2. 
Extrusions, Hardware and Springs - Free from defects. 
2.3. 
Motor assemblies and Electronics - Free from defects. 
2.4. 
Labor - Labor to replace or repair a defective component. Labor payment is based on the Carefree Labor Flat Fee Payment Schedule. Labor is not paid to access Carefree components when such components are installed in obscured locations. 
2.5. 
Freight - Warranty part order shipments that qualify for freight to be prepaid by Carefree will be shipped Ground UPS or by a Common Carrier of Carefree's choice. Expedited freight is not covered under warranty; customer is responsible for any and all expedited freight charges. 
3. WHAT IS NOT COVERED UNDER THIS WARRANTY 
3.1. 
Damages not reported at time of purchase/receipt; including fabric damages such as pinholes and tears. 
3.2. 
Damages or failures not related to the material or workmanship of the product including any failure that results from neglect, accident, wind, rain, water pooling, weather or other acts of God. 
3.3. 
Purchaser's abuse, including but not limited to neglect; failure to operate, use or maintain the product in accordance with the instructions provided with the product and available on line at www.carefreeofcolorado.com. 
3.4. 
Improper installation and/or any damage/failure that is a result of improper installation or adjustment of the product/component, including fabric damage. 
3.5. 
Normal wear, including the occasional need to re-tension and/or adjust the product. 
3.6. 
Any component not sold or manufactured by Carefree. 
3.7. 
Any failure that results from the use of another manufacturer's product with a Carefree product that is not specifically approved in writing by Carefree. 
3.8. 
Any incidental, indirect, or consequential loss, damage or expense that may result from any defect, failure, or malfunction of the Carefree product. 
3.9. 
The removal or alteration of any product component or device. In the event of such removal or alteration, this warranty is void. 
3.10. 
Any expense related to delivery or pick-up of product to/from the service dealer; including travel time, transport costs and/or service call charges. 
4. RESPONSIBILITIES OF THE PURCHASER 
IN ORDER FOR THE WARRANTY TO BE HONORED, THE PURCHASER MUST HAVE PROOF OF PURCHASE: THE ORIGINAL RECEIPT OR THE PRODUCT WARRANTY REGISTRATION ON FILE AT CAREFREE. FAILURE TO PROVIDE THE REQUIRED DOCUMENTATION MAY DELAY OR VOID ANY WARRANTY CLAIM. 
4.1. 
Retain dated proof of purchase for specified product, and provide it as requested. 
4.2. 
Inspect the awning upon purchase/receipt to confirm the condition of the canopy, hardware and proper operation of product/components. 
4.3. 
Perform recommended maintenance as specified in the product literature furnished with the product and available online at www.carefreeofcolorado.com. 
4.4. 
Use reasonable care in the operation, use and storage of the product in accordance with the instructions contained in the product literature furnished with the product and available online at www.carefreeofcolorado.com. 
5. WARRANTY CLAIM PROCEDURE 
5.1. 
Deliver any product claimed or found defective during warranty period to a Carefree authorized service dealer. Visit www.carefreeofcolorado.com for the name of nearest authorized service dealer. 
5.2. 
Customer shall schedule a time with an authorized service dealer. Repair or replacement will be scheduled and performed at the authorized service dealer according to normal workflow and availability of replacement parts. 
5.3. 
Work must be performed by a Carefree authorized service dealer. When an authorized service dealer performs warranty work/repair, the dealer is responsible for directly billing Carefree for warranted labor. 
5.4. 
Carefree shall pay the respective servicing dealer for performing any repairs specifically authorized in writing by Carefree. 
5.5. 
All warranty claims shall be paid to the authorized servicing dealer. Carefree does not provide reimbursement for warranty claims paid for by the customer. 
5.6. 
The customer shall pay only those costs not covered by this warranty. 
6. THIS WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHTS. THE LAWS OF CERTAIN JURISDICTIONS MAY GRANT THE OWNER ADDITIONAL RIGHTS AND PRIVILEGES. 
Except as set forth above, Carefree makes no warranty, whether statutory or otherwise, including without limitation, any warranty of merchantability or fitness for a particular purpose. Carefree shall have no liability except to repair, replace or adjust defective products and parts. Carefree specifically excludes any liability, whether in contract, tort or otherwise, for personal injury, property damage, economic or consequential losses. 
7. Carefree does not authorize any person or company to alter the terms of this warranty. 
8. Carefree reserves the right to make changes in design and components, without notice, whenever it is believed the quality of the product will be improved, but without incurring any obligation to incorporate such improvements in any product that has been shipped or in service. 
By submitting a purchase the customer agrees to adhere to the terms and conditions of Gator Covers LLC and its partners.